We deliver to all areas across the United Arab Emirates:
- Orders above 500 AED qualify for free shipping for deliveries in Dubai, Sharjah & Ajman.
- Orders above 1000 AED qualify for free shipping for deliveries in all Emirates.
- In case your order does not exceed the above amounts, the delivery charge of 35 AED will apply.
We deliver to all countries in Middle East.
The delivery charge of 150AED will apply for deliveries outside UAE.
Order deliveries take place on the next working day after the order submission for Dubai, Sharjah & Ajman.
Order deliveries take place on 2nd or 3rd working day after the order submission for other Emirates.
Orders placed outside of working hours (10am-9pm), after the cut-off time and/or during any UAE public holiday will be deemed placed on the first UAE working day following the Order's submission.
Order delivery may face delays during promotional activity, sale season— during this time next-day delivery may not be available. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.
Returns & Exchanges
We want you to be completely satisfied with your order. If for any reason, you are not happy, we will gladly accept your timely 2 weeks of return of unwashed, eligible items or defective merchandise. Washed or used products cannot be returned.
Returned merchandise should include our packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please be sure to enclose the return section of the packing slip with your item(s).
No returns offered on custom orders, cut yardages, sleeping pillows and duvet inserts.
You may be able to cancel any Togas order as long as the order status is "in process". If order status is "shipped", it cannot be cancelled. A pickup and/or restock fee may apply.
Items that are advertised “as is,” “discontinued item,” “clearance” are final sale and cannot be returned, exchanged or refunded.
Personalized and monogrammed orders cannot be cancelled or returned.
Exchanges are free* and returns will be refunded in the original method of payment.
To initiate an exchange or a return, please send an email to [email protected] that includes your order number (starts with #.....), the condition of your merchandise, and reason for return.
If you have any questions or need assistance in returning furniture, call +97143200773.
*Shipping & Handling fees may apply.