Delivery of goods is carried out within 2 working days to all destinations:
- In Riga 10€ per purchase. Delivery by courier from the store or UPS Express Saver® courier.
- Within Latvia 15€ per purchase. Delivery by UPS Express Saver® courier.
- Estonia and Lithuania 25€ per purchase. Delivery be UPS Standard® courier.
- For purchases over 400€ delivery is free.
Order delivery may face delays during promotional activity, sale season— during this time next-day delivery may not be available. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.
We want you to be completely satisfied with your order. If for any reason, you are not happy, we will gladly accept your timely 2 weeks of return of unwashed, eligible items or defective merchandise. Washed or used products cannot be returned.
Returned merchandise should include our packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. No returns offered on custom orders, cut yardages, sleeping pillows and duvet inserts.
Returns are made by UPS courier. Please e-mail [email protected] to receive a return label. Exchanges are carried out through the return of the goods and the registration of a new purchase.
- Cancellation of the order is possible before shipping – i.e. before receiving the tracking number. All funds will be returned to the card or bank account (depending on the original form of payment).
- Exchanges are free* and returns will be refunded in the original method of payment.
- To initiate an exchange or a return, please send an email to [email protected] that includes your order number (starts with #.....), the condition of your merchandise, and reason for return.
- If you have any questions or need assistance in returning furniture, call +371 28488500.
- *Shipping & Handling fees may apply.
Terms & Conditions
Regulations
The legislation of the Republic of Latvia requires the owner of an online store to
stipulate the terms of delivery and return, as well as the right of withdrawal. Such a
reservation is called a distance contract (Cabinet Regulations).
Distance contract
The Seller of the goods offered in this Online Store, hereinafter referred to as the
Seller, and the person placing the order, hereinafter referred to as the Buyer, hereby enter
into the following Agreement:
The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the
Buyer's order.
Payment arrangements
The Buyer orders the goods through this website, specifying the type and quantity of the
goods to be ordered. The Buyer has the opportunity to pay for the product using the payment
tools embedded in the Internet shop or by paying the invoice prepared by the seller and sent
to the Buyer by e-mail. The invoice is prepared electronically and is valid without
signature.
For further information please contact:
Customer Service: +371 28488500
Monday — Friday: 09.00 - 19.00
or email us at: [email protected]
How to make your gift special, unique and memorable? Purchase in the Togas on-line store or Togas boutique and use our gift-wrapping service.
We will be happy to supply your gift with a greeting card and deliver the order to the specified shipping address or your shipping address. Just tick the "add gift options" box when making an online purchase - or contact our store manager when placing an order by calling +371 28488500.
There is a wide selection of branded gift packages: we will pick up a box of the desired shape and size depending on the volume of the order and the type of the purchase. If you have ordered several items, you will need an appropriate number of packages.
Please note that some items, such as pillows, blankets, mattress covers, curtains, and bedspreads, can not be placed in a gift box due to the impressive size or significant volume. Therefore, we supply these items in durable, attractive cases and bags that meet the highest quality standards. This package for sure can be called a gift packaging.
We wish you a pleasant shopping!
Protecting your private information is our priority. This Statement of Privacy applies to https://www.togas.com/lv and KOMFORTS UN ĒRTĪBA SIA and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to KOMFORTS UN ĒRTĪBA SIA include https://www.togas.com/lv and Togas. The Togas website is a Catalogue and Informational site. By using the Togas website, you consent to the data practices described in this statement.
Collection of your Personal Information
Please keep in mind that if you directly disclose personally identifiable information or
personally sensitive data through Togas’s public message boards, this information may be
collected and used by others. We do not collect any personal information about you unless
you voluntarily provide it to us. However, you may be required to provide certain personal
information to us when you elect to use certain products or services available on the Site.
These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or
contest sponsored by us or one of our partners; (c) signing up for special offers from
selected third parties; (d) sending us an email message; (e) submitting your credit card or
other payment information when ordering and purchasing products and services on our Site. We
will use your information for, but not limited to, communicating with you in relation to
services and/or products you have requested from us. We also may gather additional personal
or non-personal information in the future.
Sharing Information with Third Parties
Togas does not sell, rent or lease its customer lists to third parties. Togas may, from time
to time, contact you on behalf of external business partners about a particular offering
that may be of interest to you. In those cases, your unique personally identifiable
information (e-mail, name, address, telephone number) is not transferred to the third party.
Togas may share data with trusted partners to help perform statistical analysis, send you
email or postal mail, provide customer support, or arrange for deliveries. All such third
parties are prohibited from using your personal information except to provide these services
to Togas, and they are required to maintain the confidentiality of your information.
Togas may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Togas or the site; (b) protect and defend the rights or property of Togas; and/or (c) act under exigent circumstances to protect the personal safety of users of Togas, or the public.
Tracking User Behaviour
Togas may keep track of the websites and pages our users visit within Togas, in order to
determine what Togas services are the most popular. This data is used to deliver customised
content and advertising within Togas to customers whose behaviour indicates that they are
interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by
Togas. This information can include: your IP address, browser type, domain names, access
times and referring website addresses. This information is used for the operation of the
service, to maintain quality of the service, and to provide general statistics regarding use
of the Togas website.
Use of Cookies
The Togas website may use «cookies» to help you personalise your online experience. A cookie
is a text file that is placed on your hard disk by a web page server. Cookies cannot be used
to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you
and can only be read by a web server in the domain that issued the cookie to you. One of the
primary purposes of cookies is to provide a convenience feature to save you time. The
purpose of a cookie is to tell the Web server that you have returned to a specific page. For
example, if you personalise Togas pages, or register with Togas site or services, a cookie
helps Togas to recall your specific information on subsequent visits. This simplifies the
process of recording your personal information, such as billing addresses, shipping
addresses, and so on. When you return to the same Togas website, the information you
previously provided can be retrieved, so you can easily use the Togas features that you
customised.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the KS Design services or websites you visit.
Links
This website contains links to other sites. Please be aware that we are not responsible for
the content or privacy practices of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of any other site that collects
personally identifiable information.
Keeping Data secure
We will use technical and organisational measures to safeguard your Data, for example:
- access to your account is controlled by a password and a user name that is unique to you.
- we store your Data on secure servers.
- payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
- Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected]
Data retention
Unless a longer retention period is required or permitted by law, we will only hold your
Data on our systems for the period necessary to fulfil the purposes outlined in this privacy
policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
You have the following rights in relation to your Data:
- 1. Right to access — the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is «manifestly unfounded or excessive.» Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- 2. Right to correct — the right to have your Data rectified if it is inaccurate or incomplete.
- 3. Right to erase — the right to request that we delete or remove your Data from our systems.
- 4. Right to restrict our use of your Data — the right to «block» us from using your Data or limit the way in which we can use it.
- 5. Right to data portability — the right to request that we move, copy or transfer your Data.
- 6. Right to object — the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected]
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. It is important that the Data we hold about you is accurate and current. Please keep its informed if your Data changes during the period for which we hold it.
Transfers outside the European Economic Area
Data which we collect from you may be stored and processed in and transferred to countries
outside of the European Economic Area (EEA). For example, this could occur if our servers
are located in a country outside the EEA or one of our service providers is situated in a
country outside the EEA. We will only transfer Data outside the EEA where it is compliant
with data protection legislation and the means of transfer provides adequate safeguards in
relation to your data, eg by way of data transfer agreement, incorporating the current
standard contractual clauses adopted by the European Commission, or by signing up to the
EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is
based in the United States of America. To ensure that your Data receives an adequate level
of protection, we have put in place appropriate safeguards and procedures with the third
parties we share your Data with. This ensures your Data is treated by those third parties in
a way that is consistent with the Data Protection Laws.
Children Under Thirteen
Togas does not knowingly collect personally identifiable information from children under the
age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian
for permission to use this website.
E-mail Communications
From time to time, Togas may contact you via email for the purpose of providing
announcements, promotional offers, alerts, confirmations, surveys, and/or other general
communication.
If you would like to stop receiving marketing or promotional communications via email from
Togas, you may opt out of such communications by clicking on the UNSUBSCRIBE button.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have
contracted.
Changes to this Statement
Togas reserves the right to change this Privacy Policy from time to time. We will notify you
about significant changes in the way we treat personal information by sending a notice to
the primary email address specified in your account, by placing a prominent notice on our
site, and/or by updating any privacy information on this page. Your continued use of the
Site and/or Services available through this Site after such modifications will constitute
your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be
bound by that Policy.
Contact Information:
Togas welcomes your questions or comments regarding this Statement of Privacy. If you
believe that Togas has not adhered to this Statement, please contact Togas Latvia at:
KOMFORTS UN ĒRTĪBA SIA
Reģ. Nr.: 40203278883
Adress: Liepājas iela 34, Rīga,
LV-1002, Latvia
Email Address: [email protected]
Telephone number: +371 28488500
How to pay for my order?
Online card payment
- If you choose this method of payment, you will be redirected to the payment service to enter the following information about your card: card number, name and surname of the card holder, card expiration date, security code (CVV2/CVC2).
- Please, prepare your card in advance.
- If your bank supports the «Verified By Visa» or «Secure Code», you may also need to enter a one-time password to make a card transaction. You can clarify the ways and possibilities of obtaining a one-time password for making an Internet payment with the bank that issued the card.
- Togas Company does not transfer, receive, store or process your card data.
Wire transfer
Wire transfer is possible through your bank using of payment on the issued invoice.
Please note that it can take up
to 3 business days for the confirmation of receipt of funds on our account, but for payments
within the EU for this requires
it usually takes no more than one day.
